Staff cannot find email invitation

Check the spam folder

First, ask the staff member to check their spam/junk mail folder on their email inbox. It’s possible that the email invitation went there.

Resend the invitation email

1. Click Manage  in the main navigation (top right)
2. Click Invitations , and find the invitation under Pending Invitations
3. Click Resend next to a name to try sending the email again.

Share the invitation link

This is usually the most reliable method! You can generate a unique invite link, which you can then text or email directly to your staff member yourself.

1. Click Manage  in the main navigation (top right)
2. Click Invitations , and find the invitation under Pending Invitations
3. Click Copy Link  next to a name to try sending the email again.