One of my staff already has an account. How do I add them to my facility?

No problem at all! This is a quick fix.

You can simply invite them to your team the same way you normally would. When they click the link in the invitation email to accept, the system will ask them if they want to create a new account or use an existing one.

They should choose the existing account option and log in with the credentials they've already created. This will automatically pull them into your facility's team while keeping any existing certificates and course progress intact.