Change a Team Member's Role or Certification Level

Update whether a team member is a Manager or Member, and whether they're an Administrator or Support Staff for certification purposes.

Prerequisites

• You must be a Manager on the team.

Steps

1. Click Members in the top navigation.
2. Open the member's row Menu (the three dots) and click Team Membership.
3. Under Team role, choose Manager (full access to edit team members, settings, and billing information) or Member (can only see a list of team members).
4. Under Certification level, choose Administrator (receives administrator certificates with verified approval codes) or Support Staff (non-certified participation without approval codes).
5. Click Save changes.

Next Steps / Troubleshooting

• Teams must always have at least one Manager and at least one Administrator. You'll see an error if a change would remove the last one.
• Changing certification level affects future certificates. It changes their billing rate too, since Administrator and Support Staff seats are priced differently.